FAQs

Frequently Asked Questions

How can I place an order?

Choose your product, add it to your cart and follow the checkout steps to complete payment.

Can I modify or cancel my order?

Contact us immediately at canturksamet444@gmail.com. We cannot guarantee changes or cancellation after processing or shipment.

How long does order processing take?

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

What are the estimated delivery times?

France: 5–10 business days
Other European countries: 7–15 business days
International destinations: 10–20 business days

Carrier or customs delays may affect these estimates.

How can I track my order?

Email canturksamet444@gmail.com with your order number, full name and the email address used at checkout. We will provide an update within 1–2 business days.

How much does shipping cost?

Shipping costs are displayed at checkout before you complete payment.

What should I do if my order is delayed?

What if my product arrives damaged or incorrect?

Email us promptly with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.

Can I return my order?

Yes. You may request a return within 30 days of delivery. The item must be unused, unworn and returned with its original packaging, labels and accessories.

Are returns free?

Yes. Approved returns are free, and we do not charge a restocking fee. Contact us before returning anything to receive instructions.

When will I receive my refund?

After your return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank may require additional processing time.

Can I exchange a product?

Yes, subject to availability. Contact us before returning the original product.

How can I contact POODSA?

Email: canturksamet444@gmail.com
Phone: 209 542 5481
Response time: 1–2 business days